Are you making these email mistakes? Here’s how to fix them.

Chess in Brooklyn

A few weeks ago I met up with a good friend of mine over wine and dinner and we got to talking about email–the number one form of communication we all use, and the fact that so many of us could do it a lot better. If you use email or any other digital medium, chances are you’re writing far more than you think you are–and your writing is what represents you.

Email is writing, plain and simple, and it often gets us into trouble.

Amber and I chatted about email, and what mistakes people often make, and how to fix those mistakes through better writing (and strategic thinking) to improve your professional (and personal) life. She was fascinated with the writer’s workshop, so over the course of a delicious glass of wine (or perhaps two), I shared with her nice ways that people often make mistakes in email. (To see the original essay, check out the Fast Company article featured earlier this Fall):

Here are nine common mistakes you might be making:

1. Sending emails only when you need something.

The best time to build any relationship is before you need something, not waiting until the moment you need something. A friend of mine gets into the habit of sending five thoughtful emails each Sunday night to check in with people who he likes, admires, or thinks of. An email might look like,

Hey, saw some great news about you—just wanted to say congratulations! I love watching what you’re up to through my various news feeds, and I wanted to send a note to say how much I hope you’re doing well.

It’s a great way to remember to reach out to folks you want to be in touch with, and an actionable way of practicing gratitude.

2. Forgetting that there’s a person on the other side of your email.

Just as you wouldn’t walk into a friend’s house for dinner and bark out a command, often those little niceties in the intro and end of a message can go a long way. Social cues aren’t dated constructs; they’re valuable warm-up phrases in communication. Start by saying hi, comment on someone’s latest achievements, and wish the other person well.

Hey stranger! It’s been a long time. If Facebook’s telling me the scoop, it looks like you had an eventful Spring…congrats on all of your successes!

3. Using the first person too much.

Many emails–and essays–are written exclusively in first person. Shift the focus to the recipient and consider what they want, need, or would like to hear. After writing an email, scan it quickly for how many times you use the word “I.” See if you can edit some of them out.

For example: “I’m teaching a new writer’s workshop this Spring, and I want help sharing the program. I think you’d be interested in it” (all “I” statements) can be turned into:

Hey, Leslie. A while back we chatted about ways to improve your writing skills–I wanted to reach out about this writing workshop for creatives that’s just launched. I thought you might enjoy taking a look. Let me know if this is what you were looking for.

4. Sending the email at the wrong time.

Just because you’ve written it now doesn’t mean it needs to be sent at this exact moment. Delaying the send is one of the most powerful and underutilized tools of emailing.

Evaluate whether or not the message is urgent and needs to be replied to immediately. If you’re cleaning up your inbox during your scheduled time, fire off the messages that are urgent and consider sending messages in the morning.

Scheduling emails to be sent in 24 or 48 hours gives you (and your clients) space to breathe between nonurgent projects, and it also sets up a rhythm of communication whereby your client no longer expects you to reply instantaneously. The more structure and parameter you give to the form of your messaging, the easier it is for the client to learn what to expect. You can either train someone to expect instantaneous answers at all times, or to learn the rhythm that’s best for you and your business.

Then, in the case of an emergency, if the client emails and you need to solve the problem straight away, you can send a quick message late in the evening or on a weekend. In this scenario, you become the hero to your client.

5. Sending to too many people.

More recipients in the “To” field does not mean that you’ll necessarily get more answers. In the age of digital marketing, people who blast messages in broadcast form without understanding who is in the “to” line can erode their chances of a message being opened. A perfect email is one that’s sent to exactly who it needs to go to, with a specified desired outcome.

The more specific you can be about who you ask, the better. Asking everyone in your network is bound to get you a bunch of silence in our overconnected world, or unsubscribes and un-follows across your various platforms. It’s better to ask three people who are very well equipped to answer your query than 15 people who aren’t interested at all.

The more specific you can get about who should be receiving the message, the better. One direct ask that results in a yes is better than asking 50 people who don’t respond (and spamming their inboxes).

6. Knowing nothing about the person receiving your email.

Do your homework on the recipient. One great tool to glean fast information about who you’re talking to is Rapportive, a sidebar that lets you see the latest public posts (and a picture) of the person you’re communicating to.

7. Forgetting to send updates or interim messages.

If you’re waiting for an important message from someone, the time spent waiting for a delivery can seem interminable. If there’s a long delay in sending an item that’s highly anticipated or expected, or you’ve experienced a few hiccups–send a one-liner email to update your receiver on the status of the project. You’ll know that you need to send a quick note when you start to get anxious about not delivering or they seem to be a bit flippant.

Sample copy:

Hey, Sarah. Just wanted to send a quick update about the delivery of our proposal. We’re set to get you something by next Friday, but we might be a few days early. Talk to you next week! Let me know if you have any questions in the meantime.
Hey, Sarah. I know we touched base last month and I’ve been far too slow in getting back to you. I’m still working through the pile on my plate, but I should have something in the next 2-3 weeks. Didn’t want to keep you guessing! Talk soon,

8. Making messages too long.

Depending on the nature of the message, emails can vary from a few words to thousands of words. The longer the email, the less likely that someone will read the entire thing. Long emails generally mean that a larger strategy, framework, or document might be in order. Some companies shift to using four-sentence emails and linking to longer pieces of work through Google Documents, Asana, or Basecamp (or other project management software).

9. Using email exclusively.

Efficiency does not necessarily mean one single system. Often, redundancy in communication can be extremely helpful, as each tool (video, chat, email, Skype) adds a layer of human nuance back into the correspondence that’s happening. Laura Roeder’s digital marketing team is distributed across multiple countries, and in order to stay in touch (and in concert with each other), they focus on “over-communication,” through the use of multiple tools at once.

Now: Four ways to focus on writing better emails:

  • Tell sticky stories. Everything makes more sense with an illustration. Highlight and example, illustrate an ideal customer avatar, or tell a specific instance of a problem you had. Setting the context and the stage (that seems obvious to you, the writer), makes it easier for people to understand the pain point, the context, and the reason why you’re writing. When people can see your story–who you are, where you come from, why you’re doing what you’re doing–it’s easier for them to become a part of it.
  • Use the four-sentence, one-link rule: Keep your email to under four sentences (or five!). Focus on the pain point or problem you’re solving. Limit yourself to only one link. If you have to, make that link a document.
  • Be responsive and reflective: Observe how others communicate and adapt your style to meet them midway. Customize your communication by mirroring the style of a received message. Does someone send short messages with formal addresses? Respond in style.
  • Bookmark emails that you love with Evernote. Use the vast number of emails in front of you (and in your inbox) as clues to great messaging. Watch what emails you open first and are most excited about. Create a few folders in your mailbox system for great introductions, sample short messages, and thank-you notes that you like. Keep these for future use if you’re ever in a bind. In any art, there’s no need to reinvent the wheel–and paying attention to great writers (and what we personally enjoy) is a great way to get started.

Email is our number one form of communication, which means that everyone is a writer. The most powerful thing you can do in both your personal and business life is learn how to write well and tell great stories. Messages that persuade, content that converts, and language that inspires action are critical for getting what you want.

What do you do? What hacks do you have to make email better (and more bearable) for everyone?

The hidden power of doing interviews (and how to get better at them).

New York Building Fronts

I used to hate interviews. I stammered, I inserted words such as “like” and “um” a whole bunch, and my voice pitched up at the end of nearly every sentence.

I sounded exactly like what I was—a young 20-something female with insecurity about my ideas.

Then I started listening to the interviews and analyzing them. I paid attention to everything—from the sound of my voice, to the way it pitched up, to my breathing, looking at the construction of sentences, and trying to understand the moments when it felt like I got insecure versus when I was the strongest and most confident.

Each time, I focused on something I could improve. My voice lowered, which made me sound more confident and also feel more confident.  I slowed down. I added more breath, which built calm. I layered back in some room to giggle and rush through my words, because when I get excited I speed up—and I like that authenticity. It also occurred to me that I like doing interviews at a particular time of day—early afternoon, when I’m starting to feel very chatty and I want to talk to people. I started scheduling them for times that fit well with my brain schedule.

Getting better at interviews.

To get better at interviews, and presentations—the best way is to do them over and over again.

Grab a friend (or a video) and set yourself up with a mock interview. Chat for twenty minutes. Share your ideas. Let yourself ramble. Then, watch the tape. Ask for feedback. Where were you your best? What made you shine? What parts could improve? Work out each of the little stumbles until you feel comfortable with the sequence of changes.

Find out what makes you feel good. Set up a room, an environment, a location that you love. Maybe you scout out the person beforehand. Maybe you have your favorite cup of coffee–and your favorite glass of wine before hand. Maybe you need to warm-up to conversation with a trusted friend before you start.

Perhaps you write out ideas in advance so you have a cue sheet or you’ve done some advance thinking. I like to ask my interviewer for a general topic list and sample questions so I know what area(s) we’ll be chatting about. Sometimes I’ll write out an essay answer the night before to the questions–and while I won’t read it out loud the next day (it sounds terrible on tape, FYI), just the act of doing the thinking helps set me up for good stuff later.

Learn to love the process: self-reflection and being able to identify how to make changes is powerful.

Why I love interviews.

Now, somewhat surprisingly, I actually enjoy listening to the interviews I get to do.

Beyond the technical considerations and feedback, it becomes a place to test ideas and learn from the medium of voice. For some reason, the way I explain things out loud is different than in print—and so the spoken word becomes a place for me to learn more about my thoughts.

Listening to interviews is a chance to mine your mind for thoughts and ideas, and write out some of the ways you construct sentences, thoughts, and observations. You can pay attention to when you get excited, where you stumble, what you get frustrated or stumped by, and what comes easily to you.

A good interviewer will ask thought-provoking questions, and often I’ll stumble into a new area of ideas that I haven’t written about yet, yielding juicy content and rich ideas for future essays. I discovered that the ideas we unearthed were seeds waiting to be watered, new ideas to plant. I still love writing far more than I love interviews. I prefer to be alone, with my thoughts and ideas, sharing my brain through this pen-and-paper medium. When you read my posts and my books, you get my brain.

But interviews can be potent sources of discovery and idea generation.

This week, I was interviewed by Joel Zaslosfky over on the Value of Simple podcast. We talk about identity, how difficult it is to define yourself and what you do, the drawbacks of storytelling, and the power of addiction in both positive and negative terms. If you have a half an hour today, download it and take a listen and let me know what you think.

What to write about when you don’t know what to write about.

Building Walls in Brooklyn

What do you do when you don’t know what to write about?

When you’re stuck or worried or wondering what to say next, write anyways.

Write about things that no one is talking about.

Write about the things that are whispering in your ear, that seem strange, or that seem off, somehow. Write about the things you’re not sure if you should say. Tell the stories you haven’t told yet. Say it anyway.

Write about what makes you angry, or what seems paradoxical.

Write about how the New York Times keeps writing about how we should get more sleep, eat less sugar, drink less coffee, walk more, and that sitting is dangerous – and yet what if the people who write the pieces are still living sugar-filled, caffeinated, stationary lives? What does it take to actually enact habit change, or motivate change?

Write about how Fast Company talks about digital sabbaticals yet never seems to stop posting on the damn internet. I feel like I’m drowning in Fast Company Facebook Posts. It’s like FastBook, except it’s going too fast for me and I want to slow down. Maybe Fast Company can take a digital sabbatical and save the rest of us a day. Less FOMO, more JOMO.

Write about how the deluge of life coaches means something significant (maybe that we really are all screwed up?) or that maybe we’re in an ever-increasing flood of informational internet opportunities that’s just a fancy pyramid scheme in disguise (do I believe this? I don’t know); or, alternatively and more optimistically, that the idea of a life coach is indicative of a culture that has lost something. Write about a culture that has forgotten how to describe the value of people of immense wisdom, of mentors, of friends, of age, and of colleagues who give us the increasingly scarcest resource of all–ample time and thoughtfulness and attention.

Or perhaps–and you should write about this, or maybe I should, we’ll see–maybe it means that we’re a culture devoid of meaning, that we’ve lost the rituals, practices, habits, and deeper connectivity to the earth and to our own spirituality (to God, to the universe, to anything). Talk about how our post-enlightenment love affair with science has led us so far astray from the knowledge and wisdom we’ve had for thousands and thousands of years (the yogis emphasized the importance of meditation five thousand years ago; the scientific papers are just beginning to understand why this is true). Perhaps religion and science are hand-in-hand, and both will make the other stronger, as each catches up with the other (and more importantly, acknowledges the other).

Write about why we search for a reason and an understanding for who we are. Write about why we seek to understand why we’re doing what we’re doing.

Write about what it’s like to be curious.

Write about what it’s like to see. Capture the world in words, as best you can. Really write it out–the details and nuances and intricacies of where you are, and who you are, right now.

Write about how digital technology and interconnectedness is changing us, and what you think the future of the internet is.

Speculate on the future of public space, and whether or not democracy and digital connectedness are serving us.

Write about problems around the world that we collectively ignore because the hip gyrations of a young teen is more mesmerizing than the assassination of twelve human lives.

Write about how the next $500 ebook or self-guided course isn’t going to get you where you want if you don’t actually read it. Wonder why people buy things and still don’t take action.

Write about how fucking mad you are, and your inside feelings that you’ve been locking up for years.

Write about what it’s like to be you, and what makes you angry, and what makes you blissfully happy. Write about the tools you use to numb yourself, because we all try desperately to avoid sadness and misery, and we stuff ourselves with caffeine, sugar, stimulation, pot, television, phones, and other instant-pieces that fill our minds with avoidance. Write about the things we do to numb us from actually feeling.

Admit that you have a body, that you have a soul, that you’re damn depressed and the reason for that is because you actually believe you’re capable of a lot more–and you haven’t figured out how to make the magic happen yet.

Write about what it’s like to be one single individual cell within your body, a particle so small it’s incomprehensible; yet it’s dependent on the air you breathe and water you give it to pulse and beat and carry out its marching orders.

Write about what it’s like to be you, here, and now.

Write about what you feel, and have an honest conversation with yourself about it. Crack the vulnerability open a little bit. Watch for the flood gates. Let the floods come. Have some fucking feelings, and roll around with them. Discover your desires. Write them in big bold beautiful ink on the insides of your body (or the outsides) and on the walls of your living space and in the margins and pages of your notebooks.

Write about the fact that we have no walls anymore or natural barriers to say no, and so we’re constantly flooded with requests that make us anxious, tired and depressed.

Write about what the future will say of Steve Jobs, and how our collective idolization might be washed away if we discover that the advent of the personal and mobile computer–while an exceptional tool for human creativity–also created the unintended consequences of contributing to alarming obesity rates couple and such sedentary humans that our internal IQ’s went down as much as they increased through the information access we enabled.

Wonder about the future of the internet and how it’s changing our lives. Take a piece that someone has written and respond to it, thoughtfully. React. Respond. Listen.

Poke the box. Fuck it, shake it. Stir it. Challenge Seth Godin, give him an essay that makes him think harder, question each of your idols, re-examine your mantras. Think twice about the information you’re given. Disagree and argue. If you construct it well enough, I bet Seth would be fascinated with the conversation you create. You might be wrong. So what? Admit it, and try again.

Think, and then think again.

Write about people who have adrenal fatigue, who are too tired to keep up with work. Write about how an obsession with productivity is wearing down the souls of the people who are trying the hardest; the people we need to continue to be vibrant. Write about what a waste of time email is. Write about how you would do things differently–and then write about how many steps and stumbles it took for you to make it happen.

Write about how your heart bleeds when you hold a tiny infant in your arms because, just for a hot second, the world’s energy moves through your heart center and you feel both restfully still and a live pulsing, and you’re connected through your chakras to a deeper reason for being, and in that bliss, you look at the limitless possibilities in that tiny breathing being and you think,

Damn, that’s perfect, perfect,

and you look at yourself and you think,

what the fuck happened?

###

[ You are still as beautiful, you know. You already are beautiful. You are always capable of beauty. ]

[ You’re perfect, in exactly that messy way that you are. It’s just hiccups and hangups that occupy the world, and get all messy inside your brain space. ]

###

Cultivate Wonder.

Wonder about change, and how it happens. Breathe into the space and creases and pockets of your lungs. Describe what it’s like to be a cell within your body. Touch the sensation of one side of your body, and then the other side. Pause for a moment and detail–in delicious words–the tracing of a finger around the circumference of your body. Close your eyes and imagine where the edges of your humanity are: can you feel them?

Pick an object and tell the story of its life. Talk about what it was before it came into your consciousness, where it was made, and how its life intersects with yours. Wonder where it goes when you toss it flippantly to the side. Consider waste streams and garbage, and capture the movement of things through systems by tracing one item through time.

Write about something that isn’t being said.

If you have a thought, or a joke, or a cranky opinion—and you want to rant, or write, or change the topic—do it.

Write about the things that should be different.

Write a story about a conversation worth having. Write about your experience, and then write about how that connects to larger issues. Write your story. Write about what it’s like to be you.

But for the love of all of it, tell your story, and say what needs to be said.

There’s plenty to write about. Go on, get writing.

Who We Are: A Profile of Readership of This Blog. (And Four Book Winners!)

Fall Pumpkins New York

You and me, we’re the magic of the internet.

Last week I sent out a survey to readers to get a better sense of this community that we’re growing here. We had nearly 200 responses to the survey, and the results are in — Here’s what we look like:

GENDER: Readers are about two thirds female and one-third male: (69% of responders marked female, 31% marked male).

AGE DISTRIBUTION: While I’ve experienced this informally through my interactions in emails and online, it was nice to see it mapped in distribution: we’re a mix of folks of all ages — from recent college grads to new parents, to second- and third-careerists, and many folks grayer and wiser than I am. Here’s the spread:

  • Under 21: 3%
  • Age 21-30: 36%
  • Age 31-40: 25%
  • Age 41-50: 18%
  • Age 51-60: 14%
  • Age 61-70: 5%
  • Over 70: 0%

Who you are and what you’re working on:

You’re working on: figuring out how to make a living doing something interesting (or rather, something that you actually like–because still so many people are living lives and working jobs that they are miserable in); how to contribute your talents to the world; discovering what those talents are; becoming a better writer or communicator; understanding self-publishing and what it means to talk online; and developing your own businesses or passion projects.

Many people are interested in learning how to live with less as well as how to focus, hone, and refine what it is they really want. You’re interested in knowing methods for de-cluttering; you aspire to simplicity in home and health, and happiness not through more stuff, but through something not yet identified.

For the post-graduates, you’re moving back home with the parents and navigating the new-job world; in the first five years or so, you’re learning, reading, and trying to figure out how to lay out plans to make the most of your 20’s and early 30’s in a combination of excitement and trepidation. Will you make the right decisions? (No, and yes!)

Nearly everyone is learning or doing something new, no matter what age. The common thread between young and old is the desire to pursue more challenging, interesting, and fulfilling (and ultimately, meaningful) projects, businesses, and lives. Whether it’s starting a new business, taking on new clients, starting a new job, or making a shift in your life: you’re talented creatives at the brink of a new endeavor, a place you find yourself in agains and again as you pick up more new projects.

The struggle with this, however, is that while you’re building something on the side, you also have the real challenge of time constraint and competing interests: you’re split between spending time on your current commitments (from your job(s), to your relationships, your debt, etc).

Burnout is a real issue, too (and one I’ll go into more on later this year and early next in some of my upcoming essays): most people are working really hard, and progress is slow at times. Balancing the need to make the change with making time for self-care is critical. How do you know when to work harder and press on (“Make it work!” says Tim Gunn)–and when to yield, slow, rest, and make space?

What’s holding you back:

What holds you back is complicated–for some it’s self-doubt, low self-esteem, stress, and anxiety. It’s the inside voice, the learned voice, or the narratives of our childhoods that we’ve carried into the present. These psychological hang-ups are real, because they are ours and wind their way through everything we do.

For others, it’s simply too many things: too many conflicting demands, too many projects, too much stuff (literally), and not enough time. For us, it’s about re-learning the power of no, setting boundaries, and clearing out clutter. It’s about making choices that enable freedom–not choices that continue to restrict us.

And for others, it’s the business challenges that are holding us back: we have great ideas, but the first iteration isn’t quite there yet. You can’t find the right clients. You’re not sure how to sell. A whole host of people talked about finding the right clients, connecting with the right people, knowing how to offer and price your services, and discovering how to market yourself and your abilities in the changing work and freelance landscape.

What you want more of (how I can be most helpful):

I’ll have to admit, I was having a bit of a day when I went to my google drive and opened up the survey responses (you know, one of those days when everything breaks, you spill tea across your lap, the recording fails). The fact that 200 people responded blew me away — heart flutters, seriously. I hope you know that YOU ARE WONDERFUL. The responses ranged from silly to tearful to just plain inspiring:

Beyond the threads above–the practical, the tactical, the psychological; people said time and time again that the philosophical undertones and the life lessons really caught their attention. Slow, considerate thoughtfulness and questions about meaning, value, and deeper purpose resonated with most of you across the internet and are a core shared interest in this community.

(And for the person who said I should be elected as a public representative so I can offer a platform of support and encouragement… I do like this idea. Perhaps we’ll build it! Together…)

Upcoming: micro-workshops for freedom, gratitude, and inspiration.

I’m working on a few micro-workshops (two weeks) coming up that will be shorter and more affordable starting later this year. Based both on the overwhelming feedback from the survey responses as well as my one-on-one interactions with folks from Pay What You Can Days and in the Writer’s Workshop, I’m designing a module that will be affordable, sweet, and a beautiful community kick-start into topical themes.

The micro-workshops will be specifically designed for folks who want to up the ante on positivity, encouragement, growth, getting started, and motivation; a digital treats of two weeks around specific topics. The first will be coming out in early December, and the next in January. Mark your calendars and get excited about joining us…

And the book winners!

And the book winners! I’m contacting you by email… because so many responses came in, I’m giving away FOUR copies of the books, not two. This time, folks are winning Money: A Love Story by Kate Northrup, and Die Empty, by Todd Henry.

And because it’s the season of pumpkins (my favorite–possibly because it’s the month of my birthday), followed by a season of gratitude and thanks (also my favorite! Okay fine, I just like holidays and celebrating!) I’ll have a few more books to giveaway in the near future, as well, including a copy of Scott Berkun’s latest book, The Year Without Pants, and Mike Rohde’s book, The Sketchnote Handbook.

And as for my book, by and large the responses leaned towards “Do Something” AND “Manipulate the Monkey Brain,” both tied for first. Apparently “getting started” was less liked. Thanks for the feedback.

Now, to get back to writing that book proposal…

sarah signature

Now Open: The Fall Writer’s Workshop, Sept 16th–Oct 11th.

04_mind wanders-Anne Lamott

Want to improve your writing? Want to join a community of talented creatives interested in improving your storytelling and writing skills? Maybe you’re itching to hone your chops and get back into a learning setting again this Fall.

For all the aspiring creatives and writers out there: join me as we gather together this Fall with a small group of writers together to write, share, create, and learn together.

Registration for the Fall Writer’s Workshop is now open.
The course is Monday, Sept 16th — Friday, Oct 11th. 

Stories and writing are more than fictional indulgences; they are the tools we use to shape our thoughts, our minds, and our ideas. We use words to share ideas and to communicate messages, and the better we get at writing the better we can be at anything–jobs, careers, relationships, or creating art to put into the world.

I hear from so many folks that want to write, but haven’t started yet–or don’t know where to start. Individuals with a developing writing craft who want to get better at storytelling, narrative, and online writing. People who have been writing for a while–and are ready to share their work with other people.

About the course:

The course is a four-week digital class for writers and aspiring writers to learn about writing, storytelling, imagination, and persuasion. You’ll get to practice your craft, learn new writing tips and tactics, get direct feedback on your writing, and meet other people in a small-group format.

You’ll learn tips for crafting great blog posts, writing compelling copy, the art of shaping a story, and how to use words to persuade audiences.

Beyond tactical skills–of which there are many that I share during our four weeks together–this course is also an opportunity for connection, introspection, and to learn more about developing and shaping your voice as a writer. For me, writing is as much about listening, observing, and discovering as it is taking ideas and crafting them into paragraphs.

Writing is a skill that everyone can improve–every person, every professional, every relationship, every job benefits from better communication.

When you hone your ability to explain who you are and what you want, you drastically increase your odds of getting what you want.

What you say matters.

Writing well is critical.

I believe that one of the greatest gifts we have are the stories we share. Who we are, what we do, how we talk about who we are, and how we connect with others are the essential building blocks of our business relationships, our friendships, and our personal relationships.

“Writing is essential to our creative self, our soul: write to learn and to live.” – (Tweet this)

What you’ll learn:

  • The power of great storytelling, and how to improve your storytelling.
  • Narrative Arc, storytelling formation, and writing structures including Joseph Campbell’s “The Hero’s Journey.”
  • How to add color, texture and detail to your writing;
  • Finding your own voice and story.
  • What to do when you get stuck and how to develop great habits for great writing

We will explore:

  • Generating topics to write about and prompts for you to pursue
  • Thoughts and ideas from writers across multiple centuries.
  • Resources and tools to teach you more about storytelling, writing, and communications.
  • The psychology behind habit formation and building a writing practice.
  • The brilliance of your brain–you are already a wonderful thinker!–explore ways to let your voice come out on the page.
  • Engage in feedback and conversation with other writers, and get direct feedback on your questions, ideas and concerns.

“Because of this workshop, I have a lot more confidence as a writer.”

“This workshop encouraged me to experiment and to learn from things that don’t work, but to keep trying anyway–and this goes beyond writing, as well.”

“I enjoyed this class so much!”

Enrollment is now open.

Full details & all the nitty-gritty (including credentials, syllabus, lecture formats + what you’ll need) are here.

Fall 2013 Course Dates: Monday, September 16th — Friday, October 11th.

WORKSHOP Registration Buttons-EARLY Fall Writer’s Workshop: Registration is now open!
Early Bird Registration: $400.
Regular Registration: $500.

July excitement, New York, the School of Visual Arts, and WDS!

942920_723321655726_1365584669_n

What a busy month! I’m so excited about, well, everything it seems lately. This past June I traveled to New York for two weeks with the School of Visual Arts in their Design Writing Intensive program as a two week break from my full-time job in Communications to get better at writing and storytelling; the program included multiple intensive seminars and assignments with writers from the New York Times, the New Yorker, Design Observer, Metropolis and more.

Next weekend I’m heading to my third-round with the World Domination Summit and I hope to see many, many of you there! In addition, I’ve got several very exciting projects in the works that I can’t wait to share with you (although I can’t share them just yet even though I am bursting at the seams to talk about them!!). As a result, I’ve held off on opening doors to the next Writer’s Workshop, but I’ll either re-open it this summer or later this fall, depending on scheduling (and several behind-the-scenes projects). More soon! But first…

See you in Portland if you’re going to WDS this weekend! 

I can’t wait to see so many wonderful faces in Portland’s friendly city blocks. Make sure to reach out and say hello, send a quick tweet or leave a comment and let me know that you’ll be there. If you’re new to the conference, check out all the goodness in my recaps from the first two years:

World Domination 2011, Round 1:

World Domination 2012, Round 2:

Year two was the year I kicked off my swim-adventure that turned into $33,000 for Charity:Water in an incredible, never-will-forget-it event. (Stay tuned: I might be doing something related at WDS this year!). Here are the great posts from that adventure:

There are a million brilliant resources for going to this conference. I can’t wait to see you there! For those of you who can’t make it, I’ll try to do my similar scribe-note-taking magic as I always do.

Storytelling: Teaching LIVE at General Assembly – San Francisco:

For those of you who have been curious about my storytelling classes and workshops, I’ll be teaching two different classes this July 17 and July 24th in downtown San Francisco with General Assembly. In “Storytelling 1.0” on Wednesday, July 17, I’ll cover several basic frameworks and philosophies of storytelling and how it fits into how you tell the story of your personal brand or your business. In “Storytelling 2.0” on Wednesday, July 24, I take a deeper look at the mythological roots of storytelling and the various hero archetypes we use in our understanding of ourselves and the way we see the world around us. Hope you can join if you’re in town!

Also – Miscellaneous links from around the web for your Monday morning! 

  • Tech Cocktail: Last January I went to Tech Cocktail to speak about the future of cities and tour the Downtown Project with Tony Hsieh; after the presentations we did a quick Q/A on writing and blogging. Kira Newman, also a terrific writer and starter of the Honesty Experiment, had a conversation me about top tips for writing and blogging – check it out here
  • Morning Routine: What’s in a morning routine? Here’s what mine looks like!
  • This is an oldie-but-goodie: at Bold Academy last year, I did a post about the power of community and it still has one of my all-time favorite quotes: “When you surround yourself with other talented people who have the will to make things happen, you realize that you’re not alone–and that there are hundreds of people who are willing to help you as much as you’re willing to help them.”
  • The “Do Something” presentation that I put on SlideShare has now doubled in views since it took off last year–it’s at 190,000 views (this is amazing to me) and I’m so awed that people find this such a wonderful resource and tool. If you haven’t taken a look before, check it out ~ and let me know what you think!

Enjoy, and Happy Monday!sarah signature

Start where you are.

IMG_3085

Where are you?

Just a few weeks ago: I’m sitting on the floor of an empty studio, barefoot, with not a piece of furniture in it. Boxes line the hallways and two giant moving trucks are parked out in the street. Every so often our dogs bark, whining about being pent up in the back. I’m helping my Dad move two states away, and the entire house has been up-ended. We’re sleeping on the carpet floor for two nights without beds. I have a radio interview scheduled and I’ve hidden in the bathroom to talk from my laptop to make this happen because their are painters next door.

Right now, we’re in limbo.

I ask if we can not use Skype video–as video is probably not the best medium at the moment, although I’m happy to talk — and right at the beginning, our interview accidentally goes to video. I laugh, and I tell my story: “Well, you caught me! I’m sitting on a floor right now, chatting at you while all the furniture is being taken out of my house … mind if we switch to audio only? Otherwise you’ll have me sitting on a floor in my yoga pants!” 

Right now, right here.

Let’s stop imagining the pretend perfect circumstances that might have maybe led to the possibility of your wildest dreams, and get real about the fact they haven’t happened yet. You are here. You are what you are.

Start where you are. Right here. Right now.

This is where the magic happens.

When you’re tired, worn out, flabbergasted, stressed out. You get up, you park yourself in the corner of the room, you duct-tape fabric ver the window to stop the glare, you polish your lips and you record that video interview anyways, even if you think the whole world behind you is falling apart. Do it in style. Make it happen.

Often all the things that aren’t right aren’t really problems–they are just crutches. “Well, I’ll do it once I have furniture in my house again. I’ll do it when I’m not so tired. I’ll do it when I’m feeling better. I’ll do it …”

Nope, sorry. This is it. Today.

I know very few stories of people who got set up in ideal circumstances and then made the magic happen. Rather, it’s about making the magic happen in any circumstance. (That’s true magic, right there).

Because if you can’t make it happen NOW… when will you?

Start where you are.

sarah signature

How much should you share with the internet, anyways?

Chelsea, New York City, June 2013 (Photo by Sarah Peck)

This is the third in a series of posts about building your voice on the internet and making work that sees the light of day for people who have been wanting to blog, create, make, or write. I host a quarterly writing workshop for people interested in learning more about storytelling and writing. The class will re-open for summer enrollment soon–I’m  currently updating the program and hard at work behind the scenes for the next class, which should be live in July. But first: when you do make something, how do you know if you should share it? 

How do you know if it’s okay to share your personal stories with the big wide internet?

Many of us have stories that are hard to tell to our friends, let alone the public. When is it right to share a story, and when could it get you in trouble? When building an online space or a brand related to you, how do you know if it’s okay to tell your story? If you have dreams and visions for the future that don’t align with your current direction with your employer, how transparent can you be about it?

One problem with writing so much personal stuff is wondering when and how to share it.

When I write, I often wonder whether of not I can share this immediately with other people. Knowing when to take your writing public (and when it’s still something you need to work through in community) is a difficult thing to gauge. When is your story worthy of other people being granted permission to see it?

I often share only about a quarter of the things I’ve written, if not much less, and I make it a rule to only share things that I’m nearly done processing or when I’ve found (or nearly found) resolution to a particular idea. While I write as a means to figure things out, I rarely share things as I’m going through the turmoil itself, for many reasons.

My mind is a fickle, raw and tender place, and I’m not always ready to put that space out into the world for judgment–nor is this beneficial to me as a person. I often need to discover my own thoughts and ideas before I can bring them to light with a larger audience.

When I’m working through an idea or a problem that’s raw and tender to me, I guard it closely and give it only to trusted people who I think can cradle my idea (and my heart) with enough tender kindness to assist my in my journey of discovery; each added circle is an extended level of intimacy that is granted permission to care about my heart as much as I do.

I don’t share the things that feel too scary or uncomfortable or too present; those I keep only within an inner circle of close companions and friends, expanding the circle as I get feedback and confidence and resolution in the particular process. Brene Brown articulates her thoughts around this beautifully, and I adhere to similar philosophies. As Brene Brown writes:

“Vulnerability is about sharing our feelings and our experiences with people who have earned the right to hear them.” 

As we circle into the places of darkness and respect the struggles that make us human, remember these boundaries, excerpted from “Daring Greatly” by Brene Brown:

“I don’t tell stories or share vulnerabilities with the public until I’ve worked through them with the people I love. I have my own boundaries around what I share and what I don’t share and I stay mindful of my intentions.”

“First, I only share stories or experiences that I’ve worked through and feel that I can share from solid ground. I don’t share what I call “intimate” stories and I don’t share stories that are fresh wounds. [Second], I follow the rule that I learned in my graduate social work training. Sharing yourself to teach or move a process forward can be healthy and effective, but disclosing information as a way to work through your personal stuff is inappropriate and unethical. Last, I only share when I have no unmet needs that I’m trying to fill.”

Learning these boundaries and rules can be difficult as a new writer, especially in the age of the internet where everything is recorded and visible by anyone. I’ve had my moments when I have essays up in public forums, presentations to give to large audiences, and a professional demeanor to uphold—and while the public world churns along (or dissects my teenage and past angst), I maintain a separation between the events of past and the current events that might dominate my emotional landscape.

Several years ago, during the worst of my breakup with my ex-fiance, I would come home late at night after work, let go of the armor that got me through the day, and quite literally crawl in through the garage to curl up on the carpet alone to the temporary bed I was sleeping on. The shaggy carpet smelled of stale cat and the room shook with the heat of the dryer adjacent to my tiny room. I would lie stone flat on the ground, staring up at the ceiling in such pain that I thought I could never eat again. I had a total of four outfits I could bear wearing, and I slept for days in the same outfit. I couldn’t find a way to eat, think, or cry, and I called my sister just to hear her talk to me on the other end of the line. I didn’t know what to do; and still, despite an inclination that wanted to paint the story across the social web and internet world, I knew that I couldn’t. I didn’t talk about much of this for well over a year, until I’d sobbed my way through my sister’s Kleenex boxes and worked closely with a therapist to help move through the hurt.

I remember the day that I finally shared the story, talked about and opened up to what I’d been through—and I found deep connection and soul-sisters across the internet who reached out and said, “I know. I’ve been there. And thank you, for sharing.” It was only after I’d found the ways to heal that I was able to share my story and learn from it. And like many of the painful moments we each go through, I know (now, at least), how much of my resilience and growth came through these experiences.

Writing is first about creating a relationship with yourself and then about sharing the stories. I use writing to discover and work through my emotions—capturing and recording the raw states of being, storing them in a place to revisit and reconnect with later—but the stories I publish related to emotional wounds are often long healed or well on the way towards healing.

A good rule of thumb to ask is “does this make me feel anything still?” If you’re still feeling pain or angst, or hoping for a response from others, consider keeping it in a smaller circle for now, or holding on to it until later. Likewise, if there’s a response that might be hurtful—and by this I mean if someone could read this and do something that would hurt your feelings—also consider that you might not be ready to share the piece just yet. Protect yourself, and take care of your heart. You always come first, no matter what. Sharing is second, and can be metered out to those closest to us and only later to larger audiences.

In the name of vulnerability, sharing is important. But in the world of the internet, it’s also good to be cautious about where you share and what you share, and keep it close to yourself at first.

Writing is first a journey into your own mind, and remembering to respect yourself and your soul is critical. Share everything with yourself. Put your words down, write your heart out, and keep that journal flush with ideas. This is your place, your soul, yourself. Part one of the week on persuasion is developing an authentic relationship with yourself. Learn how to listen to your ideas, how to applaud them, how to shape them, how to let them take the form that they want—as stubborn as they may seem at times.

First drafts are okay. You are not the Messiah, and your message is not going to be perfect. You can write first drafts, second drafts, and third drafts. This can be a work in progress. You are allowed to edit–in fact, you are allowed to change your mind! You can write later, “I wrote this a while back, and now I think this.”

Make mistakes. (And you can ask for forgiveness). If you make a mistake, you can take action to fix it. Don’t hold back from something because you’re worried about outcomes that are not yet real. Dive into them and make a lot of mistakes. (That’s actually the better outcome).

Start small. If you write a post and no one shows up, it’s because you didn’t invite them to the party. Write something and then share it with a couple of people that you think would actually be a good audience for it. Write them a personal message and say that you wrote something. (“Hey Susan! I wrote this essay and I’m wondering if you have time to read it and tell me what you think! Ideas, comments, general feedback is perfect. I’m new to this and just starting to share my ideas. Thank you!”). 

What about if you over-share? Remember, we live and learn. Don’t admonish yourself too harshly for oversharing. We can ask for permission (if you let the cat out of the bag about your future dreams and your employer lets you go, perhaps the universe was giving you a gentle shove). You can recover from most things and ask for forgiveness in places of error.

But my general rule is to write it out in my journals first, develop stories that are publicly share-able (usually a fraction of the writing that I do) and then tell the stories that help the message when the time is right. Much of the writing is for me (discovering, learning, processing), and many of the experiences become useful stories later.

What rules do you have for sharing yourself with the internet world? Have you ever been afraid to share something, and if so, what is the number one thing that’s holding you back?

AND–if you’d like, share a piece of your work in the comments below! There are lovely people who read this blog. Share away!

With love as always,

sarah signature

Less is more, imperfect is perfect, and done is done: 17 tips, tricks & habits I use for writing, creation + business-building (or any creative pursuit).

IMG_2443

What’s better than perfect? Done is better than perfect.

Part of the beauty of writing, asking, and making projects is actually doing them. The best way out of something is often through it. Getting it done is where the art is. Seth Godin says “ship.” I say “do.” It means the same thing. Make it happen. Get it done.

It doesn’t matter whether or not you create the perfect product, the perfect essay, or the best story in the world; what matters is whether or not you have the nerve to ask and to create.

Sometimes you need to execute more and think less.

Rather than listen to all the voices that say you can’t do it, or why you’ll fail, take a step out and get started. Moving through something (physically, through action) is the best anecdote to stress, fear, and worry. At least this is what I’ve learned so far.


“What’s better than perfect? Done is better than perfect.”  (Tweet this)


Last Friday we wrapped the third week of my private Writer’s Workshop, a small group of writers that signed up on a 3-week journey and exploration in creative writing, narrative formation, storytelling, and persuasion. The class, a 15-module intensive, took us through a whirlwind a writing exercises and outlines frameworks and ideas around storytelling, understanding who you are, and the art (and difficulty) of creating a writing practice. (Side note: I’m so proud of them!!)

Often, as I work with clients and writers and with myself, I find a common middle section of any creative project or endeavor that’s fuzzy, mucky, uncomfortable, and scary. When we start any new practice–any art, any craft, anything that takes time and dedication and involves a bundle of newness–it’s terrifying. It’s that moment when the demons and creatures and critters tumble out of your neatly stacked closets, giggle and jump on your bed, and start a dance party that rattles you enough to make you think that starting was a bad idea.

But all those thoughts, all those jumbles, all that cranky and temperamental and strange stuff that pours out just when you were getting started–that is the good stuff.  That’s what you’re made of. That’s where the weird, wonderful, and zany comes from. It’s right at the beginning and when we get started that e need to set down the judgments and trade them for observations, noting only that we have this smattering of extremely strange and uncomfortable critters setting up a band show across our normally-made bed (Hah! You really think I make my bed? Right. Onwards).

One of my favorite lessons from the three-week class is my lesson on my personal writing and creation mantras: a bundle of tips, tricks, and habits that I keep posted up on my walls and in various locations as reminders and mantras towards my better self.

When I feel like crawling under the bed into the safety of the darkness and I think that the critters inside my mind will break everything in my house just by being them, I look at one of these mantras, breathe in a little bit, and remind myself to keep going.

I can survive a little hair-pulling. I can survive crayons all over the floor. I can survive the messiness. I can survive a massive dance party instigated by imaginary creatures in my mind. I can survive the Wild Things. I CAN SURVIVE THE MESSINESS! Because truly, the messiness is me. And in the exercise, I ask each person to create a list of mantras of their own (or to adopt whichever ones seem to fit from below).

What are your writing mantras? What are your creation mantras? How do you create your best self, and your best work? Here’s my list, to start you off.

17 Tips, Tricks & Habits I Use for Writing, Creation, Building and Motivation (Or Any Other Creative Pursuit).

In whatever your journey, the journey is about you.

Each person has a different dream, and your dream is the one that’s important in this journey (not anyone else’s). Your dream may be to write a book, to author a hundred books, or maybe to write a single essay. Perhaps your calling is to learn how to craft love letters to the important person in your life, or the important person who will be in your life after you write the story of how they get there. Writing might be a tool in your arsenal of visioning and dreaming, or it might be a process of self-discovery. Just like Gretchen Rubin writes “Be Gretchen,” so do I have sticky note on my wall that says: “Be Sarah.” Be you. Only you can be you.

In turn, the more I am me, the more me I become. Writing has been immensely useful in developing my relationship with myself, and seeing who I am and how I’ve grown. The better facility I gain with words, the better I get at processing, feeling, and learning from emotions.

The only system you need is the one that works.

I set up two key writing days for myself, with two optional mornings to write. I make these days priorities where writing is key; on the other days, writing is optional but always a possibility if I make time for it. If I find myself not writing or publishing as much, it’s a key to me to adjust the system—maybe I need to dial back the emphasis on other parts of my life and find another morning or night to dedicate an hour or two to writing. (Tweet this!)

The only system you need is the system that works

Habits are important frameworks.

Every writer I know talks about the importance of ritual and habit—whether it’s a morning pattern or a daily habit. For me, I have a few loose frameworks that guide me towards my larger goals—I try to publish once weekly, at minimum, and I try to write at least three days per week. Some weeks I write every day (I love writing, and I’ve been in the habit for a few years so I’m long familiar with this); and other times I only write once a week or so. When I find myself writing less, there’s inevitably a day or a two that month that the ideas start to come pouring out because I haven’t given them time to breathe.

My weekly structure gives me two mornings and two evenings to focus on writing; while I can break these rules and patterns occasionally (there are always conference calls to China that pop up), I try to keep at least 2 or 3 of the times for myself so that I can write.

Within a given month, I try to make sure at least one weekend is “clean”—in that it doesn’t have travel, events, or anything else scheduled on at least one (if not both) of the days. Often I actually have to go in and preemptively schedule the day out for writing so I don’t muck it all up with too many appointments. I’ll set a date with myself at one of my favorite coffee shops and plan to go, write, and eat for 4-5 hours that day and focus on writing and writing alone.

It takes longer than you think.

Writing is about philosophy, about articulation and detailing ideas and getting clarity around a concept or an idea. The harder the concept or the more challenging the story, the longer it will take you to work through it. It can take me several hours just to piece together a single story framework. If I have less than an hour, I usually can’t get to a depth or a place that I want to get and I become quite frustrated. I try to block out at least an hour, if not two hours, for my morning and evening sessions. Lately I’ve found myself losing track of time – I’ll come home around 7:30 or 8 pm, start writing on a Friday evening, and I’ll look up and the clock will read 12 or 1 AM and I’ve got to put the pen (or computer) down and head to bed so I can make it through the day reasonably the next day.

Deadlines are critical.

I have weekly goals (I call them frameworks) and monthly goals that serve as a baseline for what I want to make in the world. Some months I can’t possibly achieve it, and that’s fine—I try to strike a balance between pushing myself and enjoying myself during the process. If I’m going absolutely nuts and feeling overwhelmed, scared, and exhausted, then that’s not any good. My goal isn’t to make myself miserable! But if I go for more than a month or two without maintaining my baseline and I don’t notice things changing, I step in and re-evaluate what I’m working on and see if there is something I can say no to so that I can make space for more of my writing.


“To achieve great things, two things are needed: a plan, and not quite enough time.” – Leonard Bernstein  (Tweet this)


It’s okay to take breaks.

I took an entire quarter off from writing my blog last year by taking a week off of work and writing 8 posts and spacing them out over a couple of months–all so that I could take some much-needed time to rest and rejuvenate my soul. I tend to work on projects in “seasons,” and define goals within each season—and there’s often at least one rest season (read: Winter) during each year so that I can restore myself and think about what to build next. Sometimes during a Spring or Summer season, I’ll focus more on one aspect of a project (like launching a writer’s workshop, or swimming a bunch), and I’ll dial back on my other responsibilities and goals so I can make it happen.

Set parameters and end dates.

Always set end dates. Give yourself permission to finish something. As you think about the next phase of your writing practice, consider what your goals might be. I highly recommend starting with a small framework (of perhaps 3-4 essays) and building a series around one particular topic, and finishing it. It’s imperative to finish a project and have something to point to. Most people don’t need to start an indefinite blog to create work in the world.

I’ve created many small projects based on sub-topics (as an example, I wrote a 20-essay blog strictly on my experience of the environment in San Francisco with details of the fog, homeless, and urban lifestyle; I started the project knowing that I wanted to spend a summer ‘collecting observations’ about the city I loved, and that the project would wrap by the end of the summer). The writing was fun to do, I got to tell stories in a way that was different than I’d been doing before, and I now have a collection of essays that I can use as writing samples, that I can pull from in future stories, and that I could eventually turn into a bigger project if I felt the itch to do that. (As I’m always saying: get started and do something, and learn from it!)

If it’s too big to do, make it smaller.

If you’re feeling overwhelmed by an aspect of your project, get way smaller. Just do a tiny bit of it. We work in fragments of time that add up, slowly. Today is just a day. Carve an hour, do a small bit.


“If it’s too big to do, make it smaller.”  (Tweet this)


The BEST way to reduce stress is to do work on the project, not avoid it.

Want to feel better? Get started. That’s it. That’s my secret. Everything is part of a larger conversation. You’re just starting with a piece of it, and giving that nuance.

Read well. If you can’t read well, you can’t write well.

Get rid of the trash. Unsubscribe from blogs and news that aren’t helpful. Unfollow people that don’t fill your feed with good stuff. Fill your brain. Push it. Challenge it. The most important thing you can do to be a better writer is read. I recently listed a years’ worth of my favorite books, and I’m already embedded in at least half a dozen new novels, historical accounts, and business books this month alone. Immersing yourself in good quality writing is the best teacher. Seek out people who push you and challenge you and feel free to say no to the rest.

There is no good writing, there is only good re-writing.

When I work with new writers, I often tell them to expect the first page to be “full of shit, with a few gems hidden in there somewhere.” It takes time, patience, and a whole bunch of red-lines to work with words on a page. It also takes the courage to put words down on paper without initial judgment or concern. Just do it, and let yourself write. Don’t let your judgment of yourself preclude you from starting in the first place. Trust that it can continue to get better with editing, time, and practice.

The goal is not complex words and simple ideas, but simple words and complex ideas.

If you can’t explain it simply, you don’t understand it well enough. Writing does not need to be complicated, pretentious, confusing, or full of jargon. To me, writing is a process for building understanding for yourself, and others. For myself, I often copy notes, explore ideas, and re-work words on a page just to tango with an idea until it makes sense in my mind. If I can’t explain it to people, then I’m not well-versed enough in the concept. Writing is a tool for communication (externally) as well as understanding (internally). Often, much of my writing is just about my words, rants, ideas, and explorations–before any of it gets shared with anyone else.

Let your voice develop.

Every writer has a different personality and voice, and learning what yours is takes time and practice. I’m often influenced by my favorite writers—leaning more towards a New York Times persona when I spend a Sunday reading the opinion pages, and oscillating back towards a bossy voice when I spend too much time listening to lectures. In between all of this input, I need to carve out time to develop my own voice and persona; this is a craft that takes many iterations. Start practicing!

What you take out is just as important as what you leave in.

Getting to a clear, simple essay or point is not straightforward. Often, I have to write 5-6 pages just to get to a distillation of one great paragraph. It’s part of the process.

IMG_2797

Capture your ideas however you can.

I love keeping a notebook and jotting down my ideas. Inspiration can show up during your routine, and it can show up at any time. I keep a pocket recorder on my phone and I talk stories to myself while walking through the city or driving in a car (why is it that driving triggers so many new ideas!?). I keep the recordings as well as my digital notes and I send them to myself via email to a folder called “notes.” When I get back to my computer, if I don’t have any ideas that are pressing, I go back through and read my short notes and scratching from the recordings, notes, and my notebooks, and find something that catches my attention. Then I begin with that.

Take the time to build your space and your project.

The world needs to hear what you have to say. “The world” might just be your son, daughter, or significant other, but they still need to hear it. An audience of a handful of people is still an audience. (For more on this, read my thoughts on building your voice on the internet and why I think you should join in). It’s time. Say what needs to be said.

Know what you want and what you value.

This is an easy phrase to say and can take years of work. Learn what’s important to you. Get to know yourself. Write because it teaches you, not just because you have something to say. Write because it will make you a better person, and write because it helps us become more of ourselves.

Done is done.

Sign it. Seal it. Deliver it. A dream unfinished is not reality. It’s your job to create it. Make it happen. Done is done, nothing else.


“DONE is done. Nothing else.”  (Tweet this)


What about you? What creates your best self and your best work?

In the comments below, let me know: what are your writing mantras? What are your creation mantras? How do you create your best self, and your best work? 
sarah signature

 

Building a Space and a Voice on the Internet: Is It Time For You to Join In?

To Be A Person Is To Have A Story To Tell
Where are you telling your stories?


This past Monday we kicked off the first Writer’s Workshop with a group of 22 participants from more than a dozen states and countries around the world. I’m so impressed and inspired by the talent and hard work coming from the group already—and we’re just in week one! Writing is a journey into yourself, your ideas, and your memories—and taking the time to create something in words is a beautiful (albeit intensely personal) exercise. Several people have emailed me to ask if I’ll be teaching the course again and the answer right now is more than likely yes! I’ll be teaching the class as a summer session in mid-July, with details for signing up coming in mid-June. Sign up to get notified via weekly blog updates or send me an email if you’d like to join. Speaking of creating… is this something you’re dreaming of doing more of? Keep reading…


Building your voice on the internet: is it time for you to join in?

Have you been thinking about joining the online conversation? Have you been dreaming of starting a blog, website, or writing more?

By far, the most frequent thing I hear in my coaching and teaching is a remark that seems on everyone’s mind:

“I want to start a blog, but I’m not sure where to start.”

“I have an idea, but I’m not sure anyone wants to read it.”

“I have too many ideas, so I end up never writing them down!”

The internet can be an intimidating place—we see people who seem to write effortlessly, and publish often; they have crowds of people gathering and listening, and it seems like that’s something you’ll never get to—so why bother? Should you join in at all?

These are my arguments for why YOU should speak up.

The goal isn’t to have the loudest voice on the internet. It’s to have a voice. Your voice. The internet is a gold-rush right now, as people create content and the connections and communities born are exploding and multiplying faster than Google’s Spiders can crawl them. Should you join the conversation? There’s already enough noise and buzz anyway. What would you have to offer?

The point of writing isn’t that it’s for anyone else, at least not at first. (If your goal is to attract fame and fortune immediately, examine that desire and assumption. What is the deeper root? What are you hoping for?)

Writing and storytelling are about developing a relationship with your voice and ideas; it’s about finding (and practicing) ways of expressing them to yourself and others.

Carve out a home on the internet.

If and when you DO want to connect with others, however, it’s important to carve out your own “home” on the internet. In the world of Google-ability, we are quickly researching each other in order to learn about their skills and talents.

What do people find when they put your name into the Google machine?

The good news is that you can own this answer pretty quickly. If you want to craft three articles on a particular topic that’s interesting or a hobby to you (ideally something you’d like to be known for), you can start a Tumblr, Weebly or a WordPress domain for free or almost free (less than $50, max, if you want to own a domain name and buy a theme) and post three articles under a header with your name and contact information on it. This can be done in as little as four weeks. All of a sudden, when someone types in your name, or better yet—the topics you’ve written about—you can now be found. Your ideas can be known.

Resumes are static, and we’re searching for ideas through our web-maze of online information. Make yourself “findable.” Put your information onto the web so that search engines–and people, and serendipity–can stumble across it. Without putting yourself out there, it’s a lot harder to be found.

I get so many emails from people that say, “I was looking for an article about how to improve my writing, or how to write a thank you note, and I started reading your blog and sat down with you for an hour lastnight. It was so fun to read your thinking. Thank You.” 

By putting my words and ideas into a space where other people can find them–I’ve let myself be found. I can become known for my ideas. If you have an idea and it’s stuck in your head, there isn’t an easy way for anyone to know that you have it. Serendipity comes through connection and collision, and when people can find you and your ideas, possibility sparks.

Now – these interactions didn’t happen right away – I definitely blogged for at least six months with only my mother commenting, gently correcting most of my typos and spelling or grammar errors. My sister discovered Grammar Girl and gleefully pointed out my mistakes as well, which, as a younger sister, I’m sure delighted her. (I then hired her as my editor for my print projects, which probably made her happy as a clam–she got paid to point out all of my mistakes. Oh, life).

Starting small: creating a project, not a life (for now).

The other thing to remember is that some of my favorite websites aren’t by people who show up every week. You might not have the stamina (or the resources) to enter into a writing relationship that’s indefinite in its time frame or scope. In fact, I think that’s a terrible way to start. For people starting a blog, I recommend thinking of it as a “Project” and not a “Indefinite Relationship.” When you commit to a blog and say to yourself that you’re going to write every week for the next two years, the minute you mess up or miss a week, you’ve essentially failed the project. Who wants to be disappointed that they tried something?

The alternative is to create a project that you can do well at, by changing the parameters. Instead of promising an indefinite relationship, drastically reduce it in scope and start with a reasonable project that has a defined ending from the beginning. When you can close a project successfully and complete it, you’re much more likely to continue on to a phase two or phase three of a project, rather than let it taper off into the land of incomplete projects. You also change the feeling relationship you have with yourself—instead of creating an inevitable failure-situation, with resulting disappointments and twangs, putting pressure to show up in a way that might not be reasonable for you because of all of your various commitments–you’re creating a success situation, where you can end the project within a concrete time frame and still be very happy that you did it at all.

I recommend creating a project that says, “I’d like to talk about _[topic]_ in 4 posts, within the next two months.” Give yourself a start time, and end time, and a quantity. Specify a topic. Perhaps you want to blog about four fabulous meals that you cooked and created. Maybe you want to chronicle your science journey behind the lens of a microscope. Maybe you want to document your notes on a new class you’re taking. You could start a Tumblr with your favorite photos of doorways in your quirky city. The possibilities are endless, but you must pick one small one (and only one).

Don’t believe me? Blake Master’s compilations of Peter Thiel’s lectures is one of my favorite sites to read and there’s a fixed (static) amount of content – 13 lectures – accessible indefinitely for those that want to self-teach and read the series. He’s not adding more content. He’s creating great content and sticking it up in a place for people to find it.

What I find with myself–and others–is that if we start too big, we actually fail to start at all. When we dream the big dream of master projects and hundreds of photographs and best-selling books, many people fail to start because the dream is too big. I’m all for big dreams and goals–and relish in them, dance in them, and visualize them–but when it comes to the implementation, start with something small enough to do in a day or a week. Want to write a best-selling book or post? Start by researching your ideas, one at a time, in short posts. You can collect them later. In fact, the short pieces will serve as your building blocks for the bigger pieces.

Almost everyone I know that’s created something big started one, small, tiny step at at time.

Bottom line recommendation? Create a fixed, small project that’s do-able within a time frame of less than 3 months.

What about creating a community? How do you get people to read your stuff?

What is a community, anyways? Traffic is a collection of people “listening” or knowing how to find you and your new internet home. Traffic is built by pointing people, one by one, to the content you’ve created. Without arrows pointing in your direction (and that comes from giving people a way to find you in the form of an email, tweet, verbal share, facebook post, or link from another site as some examples), you won’t have very many people who accidentally stumble across your site. If the content is good, each person that sees it might share it with a few more people, and the site will grow slowly over time.

While I believe you should begin by sharing directly with your immediate colleagues and friends–emailing them to tell them you’ve written something; the absolute best way to grow traffic to a website is to write a guest post or article for a website that already has a built-in community or audience. It’s far easier than trying to coax one person at a time to your site. Scavenge the web for places that accept guest posts in your topic or area of interest, and spend time writing 2-3 posts that could be submitted at these places.

How big should your desired community be? Does it need to be a big community?

Before you jump into needing more traffic, however, I have many thoughts on how big a community needs to be.

The simple truth is that your story is important even if only one person hears it. Even if you’re the one who needed to write the story in the first place. We tell stories and share information to connect with other people, and your experience may mean the world to someone else, even if there are only a handful of people reading the site. Maybe the one person who reads your story desperately needs to hear that there’s someone else in the world like them, and you’re that person. Never underestimate the power of a small audience.

The best way to share your stuff is to think honestly and authentically about the work you’re creating and who you’d like to read it. Then, select a couple of friends and colleagues and send them an email that says, “I just wrote an essay about my experience with ____, and I thought you might find it useful or enjoy reading the story. I’m building my writing craft, and I’d love it if you would take the time to tell me what you think or if you thought the story resonated with you.”

Why traffic is not the same as community.

There’s a bit of pressure to garner a lot of attention and traffic to a website, and I think that only looking at the raw numbers misses the bigger picture. A lot of people get frustrated when their traffic count doesn’t seem as high as they’d like to be. While more can sometimes be better, it’s not (to me at least) about creating a site or a post that millions of people see. It’s about creating a post that resonates with a group of people that want to see what you’re writing about.

When you think about traffic, I believe that you first need to start by understanding your own personal goals. What do you want to achieve? Why is traffic important? What are your aims?

Why are you building your site, and your community? Is it documentation, analysis, understanding, connection? Who do you want to connect with? What are you hoping to achieve?

Does it matter if 20,000 people visit your site or that 2 people “convert”? Conversion is a term that indicates when someone has behaved in a way that you want them to–often measured in sign-ups or purchases. In the case of Landscape Architecture, where I work on projects that have 10-, 20-, or 30-year time frames, many developers and architects are clients that work with us on projects over many years. What this means is that we don’t need hundreds of thousands of people visiting our site (although that’s fine that they do)–our desired conversion (our want, our outcome), is getting the people who visit the site to connect with us and hire us to do incredible urban design projects around the world. If only ten people visited our website–but ten of our right people, developers or architects who want to hire us for multi-million dollar city-design projects or urban landscapes, that would be 100% a win.

For me, on this website, I am intentionally creating a space where first and foremost I get to learn and practice the craft of writing out loud. I simply LOVE storytelling and describing things to people. I enjoy it immensely when people enjoy what I have to say and engage in conversation about ideas or questions that I’ve presented.

I have grown this site by developing relationships with people one by one, and I’ve tried to take the time to answer almost every email that comes my way via this blog. Sometimes it takes me a week or two, and some weeks I have to shutter down and I miss a few – but for the most part, I cherish the interactions that have come from two years of blogging and getting to know people around the world who are interested in similar ideas. I believe strongly (and think we should all remember) that everyone on the other end of these fiber-optic cables is a human person and should be treated as such. Even in my writing, it’s not “my readers,” but lots of individual people forming a relationship with me (or my writing). A relationship involves two people! The more you can connect on a human level, the more you resonate—as a friend, as an author, as a creator, as a business person, as a marketer.

What does success mean for this blog? I started it as a space where I could think (through writing) about particular ideas I love–philosophy, psychology, motivation, storytelling, entrepreneurship and innovation, strategy. It became a place where I could connect (via ideas) to souls around the world who found resonance in what I was saying (and vice versa). I’ve met thousands of people through this blog, taught workshops across the country, found homes to stay in while traveling abroad, and had morning after morning of delightful coffee conversations with hundreds of people who reached out just to say hello.

I’ve built a small side business around this internet home, specifically by teaching writing courses both online and in person, coaching and consulting with people looking for someone to reflect and analyze their ideas or projects, and doing high-intensity work with folks who sign up for the Start Something Project that I built last year. One of the things people ask me for the most is to be their buddy while they build a project, and coach them along the way as they build their first project–I get it. It’s helpful to have someone there who can show you some of the ropes while you figure out what you’re doing. (Don’t worry–I take the training wheels off pretty quickly after one or two calls). But to be fair: I think you can do this all on your own.

Knowing your “right size.”

Interacting one on one, for me, also gives me huge value: I learn what people are working on, I develop new ideas for posts, I have “ah-ha!” moments where I understand how to describe something, and I get better at crafting things that are actually helpful. This post, in fact, is largely born out of a long conversation I had with a recent client developing her own blog and writing practice (thank you, for inspiring this post!).

One of the reasons I’ve been trying to “grow slowly” on the internet is because I want to develop real relationships with people, give myself space to breathe, learn and mess up, and also because it’s not about mass quantity. Do I want to be on the New York Times within the next few years? You bet. Would I like to write stories for the New Yorker? Absolutely. I also know that the best way to get there is not through a magic wand or sudden change, but through showing up, practicing, and moving forward on a consistent basis.

The other fallacy is that you need to have an audience of tens of thousands to make a viable business work. The reality is that the business you’re running might only need a handful of clients or customers. In fact, I might argue that having 10,000 people look at your stuff and only 10 people “convert” is poor efficiency.

To make a business work, you need to offer something of value to people who are interested, want, or need what you’re selling. I believe in business relationships that are highly satisfying to all parties involved—you learn, you grow, you get attention, mentoring, ideas, strategy, advice, review—and I also learn, grow, and cherish the working relationship and enjoy the service that I’m giving. To do my client work, I only work with two or three people a month as my “side hustle,” that is second to my full-time day job. In my recent writing course that I built, I’m not looking for 500 people; I’m looking for a small community of 20-30 writers interested in learning and writing in community.

How many people do you need to reach to make this business work? You don’t need 10,000 readers, you need the right amount of the right people–the ones who find high value in what you’re offering. To develop a community, you need to build the right audience for the product or service that you’re creating.

Perhaps there’s something to developing medium-sized communities or “tribes,” as other people call them. I love and cherish the people that I’m getting to know—and I’m constantly in awe of the talent, ideas, and personalities that cross my radar just because I happen to write stuff on the internet. I thank you.

As You Grow

Things change. As you build a space for yourself on the internet, everything will change, as things tend to do. I’ve always said that the first 1000 people will get a response, and as the community and shape of my work changes, I’ll shift my strategy to create a strategy that’s satisfying and pleasing in service of my best work for the most people that I can reach.

But before “growth” in the numbers or traffic sense comes growth as a person, and growth in your skill sets. Just as I’m trying as a novice in dance class each week, a tall gangly female of all legs who keeps moving in the wrong direction, building a writing practice and a craft takes practice. It’s okay to start small, and it’s okay to have just one essay at a time. Start with the right sized audience and a single essay, and go from there.

Resources I love:

There’s a whole world of amazing people and products on the internet, and you don’t have to start from scratch if you don’t want to. For an investment of $100 to $2000, you can find someone (or a couple of great lessons) to show you what steps to take and how to move forward. $2000 may feel like a lot, but most people who went to college spent about $5000 per class, as a point of reference. I’ve taken probably thirty-odd classes from $25 to several hundred dollars in order to learn more about all of these. (You get to keep the skills you learn, by the way.) Here are some of my favorites:

Enjoy:

  • Jenny Blake’s May Mastermind For Side Hustlers and Solopreneurs–If you’re curious what a mastermind is or how it works, her May “sampler” is a month-long mastermind group that focuses on creating optimized schedules, financial roadmaps, finding your ideal client, and building an action plan for your business. Priced at the ridiculously low $75, she said she’s offering this alternative class as a way for more people to access her programs (and to make it “impossible not to sign up”). Speaking of amazing content, Jenny’s Behind-The-Business blog updates are one of my FAVORITE things to read. She shares her process for building, creating, and all of the nitty details you wish someone would talk about, but rarely do. Not publicized as a blog, it’s probably better than most blog posts.
  • Think Traffic, by Corbett Barr, a website with tricks and tips and ways to build a blog (with traffic–if that’s your goal!). His product, Start A Blog That Matters, has been well-received and I’ve heard rave reviews.
  • Fizzle, another product by Corbett Barr, Caleb Wojcik, and Chase Reeves is an online community of business training and video training for $35 a month ($315 for the year).
  • Anything Danielle LaPorte, but mostly her latest, The Desire Map, as a way to discover your true desired feelings and help create a new way to think about goals and desires.
  • Tara Gentile’s MasterMind Group, 10 Thousand Feet–a coaching and mastermind group to “pull you out of the trenches and give you the big-picture view on your business.” Creator of the ‘New/You Economy’ movement, Tara gives wonderful no-nonsense business advice and I’ve treasured her speaking events and engagements. This one clocks in at her early-bird $1800 price, and it’s a 3-month intensive for people with new/early businesses who want a summer of focused, personalized work to build their work to the next level. Most small-group masterminds are at least $2000 or more, so this one’s a great value for those initiating businesses or in the earlier years.
  • The Live Well Space, by Suzannah Scully–I met Suzannah via Twitter (after a very public swim) and we realized that we were walking down the same street(s) in San Francisco. We both had heard of each other and wanted to know more. After a long and lovely morning laughing with tears streaming down our cheeks, we convened a fast and cherished friendship. Her blog channels yoga + philosophy + movement + strategic wisdom, and the focus of her work is on livingworking, and loving well. Her coaching work builds 3-month relationships with clients to unpack and restructure your life’s focus towards greater clarity and happiness.
  • New Minimalism by Cary Fortin–another soul sister whose creation rocks my socks off — Cary’s work looks at how less clutter and fewer things can bring more freedom and happiness to our lives, but takes the edge off of the extreme nature of many minimalist movements that trends towards absolute nothing. Believing that enjoyment and luxury can also be a part of simplicity and specificity, her new blog is a delicious discovery.
  • Hannah Marcotti’s Community Grace–I’m a few days late in sharing this, but Hannah’s lovely, raw, real community for women has periodic 30-day group sessions for a $49 registration fee to join in learning about blogging, growth, and community-building. I love and admire her work, and think you’ll love her blog if you haven’t seen it already.

My takeaways for you? Build yourself an “internet home,” even if it’s only to enjoy making something by yourself.

I’m biased–I think we should all participate in this new form of community space, this digital world where we can place our creations. If you’re wavering about creating something, let me be clear: I think it’s time for you to join in.

To make it easy on yourself, start small. Pick one topic or project that you’re interested in, and make a small commitment to create a collection of pieces–drawings, ideas, words, notes, stories, essays, paintings, photos, or other–around this topic.

Give yourself a deadline of 3 months or less (ideally one month). And finish it.

What happens? It gives you something to point to. It’s a reference point for the future. It’s a means towards executing your projects. It’s a way to start a conversation. And it’s a way to do the things you’ve been talking (or thinking) about doing.

And best-case scenario? You get to meet a few people along the way who like talking about what you’re doing.

It’s an incredible place. I hope you’ll join in.sarah signature