Why Saying “No” Is A Kindness

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I invited two dear friends to join a book club with me. I think their reactions were remarkable.

The first said, “No thanks,” directly.

“Business books are so oversaturated in my life right now. I’m only reading fiction,” he said. “I can’t read another business book right now.”

Done. Clear. Easy.

Being direct is a kindness.

The second hesitated on the phone and then said, “I can’t say yes right now, because I haven’t read a book straight through in a while, and I have a ton of traveling to do over the next month.”

I wasn’t sure if he wanted in or not. He wasn’t sure either. He clarified:

“When I say yes, I want to really mean it — I lock it in, like a commitment. So I don’t say yes unless I mean it. That’s why I’m hesitant to say yes, unless I know I’ll actually be there and be able to show up.”

So grateful.

This makes it easier for me, the book club organizer, not to wonder if a bunch of people signed up, but won’t actually participate. If they’ll flake. Whether or not I’ll be chasing people around or engaging in meaningful conversation around a book (which, clearly, is what the goal is).

Saying no — clearly, firmly, when you know you can’t make the commitment or the time — is a kindness.

Saying “yes” when you really mean no is a burden on other people’s energy, time, and space.

Say yes — when you mean it.

Say no when you don’t want to.

It is the kindest thing.

How to practice saying no.

I walked into the restaurant and something didn’t feel right. The prices were too high, the waiter a little stuffy and dismissive, the air a little cold.

I can’t tell you exactly what it was, but I do know that my body was decidedly uncomfortable. While none of the particulars was enough to make a fuss—should I complain about the temperature?—I knew the minute after I walked in and sat down that it wasn’t right.

Social norms would cue me not to make a fuss and to stay where I am. Cognitive dissonance—the idea that we do things in accordance with our beliefs and decisions, to support our earlier actions—would have me stay put because I had already chosen to eat here, and leaving would mean changing my mind.

But my intuition, that feeling in my gut, in my body, knew. Intuition isn’t perfect. Sometimes it takes a moment to settle. Mostly, it takes a willingness to listen, and to listen closely. After being seated, I placed the napkin in my lap and looked across at my man’s face. I could tell he felt equally at odds, if not more so. I leaned over and asked him:

“You okay with this place? I’m not feeling it.”

A look of relief immediately washed across his face. “Yes,” he replied, “I don’t want to be here, either.”

We had already placed our drink orders, and it took another ten minutes to get a waiter back to our table. At that point, I looked at our waiter directly in the eye, smiled, and said, “We’re not staying for dinner after all. Here’s my card, please run us for the drinks, and that’s all we’d like tonight.”

We enjoyed a few sips of our beverages and pushed back our chairs. Within a few minutes, we were gone.

The power of saying no — and the need to practice it.

Sometimes you just need to say no.

No is a muscle that needs to be exercised just as often as yes.

No isn’t always a voice that jumps up and shouts its way into your ear. Sometimes “no” is a subtle whisper that’s only heard if you’ll listen for it.

No, it says, I don’t want to be here. I need you to make space. I need you to rest. 

The small times we say no is a practice in listening. When we practice listening, we tap into the power of our own intuition. Stopping to say no in line at the coffee shop and say, “Actually, I don’t want this coffee anymore; can you gift it to someone else?” is you exercising your right to listen—to yourself.

Saying no is a practice of listening.

When we practice the power of saying no, we build an inner strength of tapping into our intuition. There is a listening that comes from our own gut. Our own bodies already know, if we’re in tune. “I don’t want to be here right now,” your belly might be telling you. “This isn’t the right person for me, I know it,” your body might know intuitively. Itchy skin, wiggly fingers, tired eyes, disinterested neurons—they know.

Sometimes “no” shows up in strange ways (and why it’s okay to change your mind).

Saying no—and making any decision—is skill-building exercise. I don’t always know that I want to say no until after I make a decision — and I realize that now I know what I want.

We don’t always know everything in advance. It’s okay to say no in the middle.

Sometimes I say no and realize later that I wanted to say yes after all. Sometimes I say yes and realize that I wished I had said no earlier. We don’t always have all the information—if we knew how life would turn out, living wouldn’t be so extraordinary. Life is a series of experiments. Sometimes you say yes, and you learn that no would have been wonderful.

In those instances, write your experience into your mind and body. Remember to tell yourself, “Ahh yes, Sarah, here’s a moment when you can remember that no is an answer you’re allowed to give.”

You can also change your mind.

Changing your mind—or rather, making up your mind after receiving more information—is something that we can do. You’re allowed to change your mind after you’ve been seated at a restaurant. You can leave a party after you’ve walked in through the door—by hugging the hostess and saying, “I absolutely love that I got to see you, and I love you dearly, and I need you to know that I’m so tired that I need to get off my feet.”

You are allowed to not know. You are allowed to listen. You are allowed to say no. You are allowed to change your mind.

The power of yes can pull us into commitment that feels overwhelming. Alexandra Franzen has an exceptional resource out right now – a wee book full of scripts on saying no, and when and how to say no. My favorite? Scripts for saying no just because you don’t want to, whether it’s a client you don’t feel like working with, a conference you don’t want to keynote at, or a project you’re too tired to give your time to.

She even has a script for — and I love this so much — friends you just don’t want to spend time with at the moment. Beautiful, wonderful, smart friends that it’s okay to say no to.

You are allowed to say no.

No to clients, no to friends, no to freebies, no to time you don’t want to spend that way.

How to practice saying no:

Start small. The smallest, most insignificant things are the places we begin to cultivate our habits. Say no to the creamer you don’t actually like; put down the coffee once you realize you don’t want it after all. Leave an event early if you’re disinclined to go; say no to the television late at night when your body whispers, Hey You, let’s go to sleep.

Iterate. If you don’t know what you want, experiment with a new response. If your typical response is affirmative, test a small no and see how it feels. (Caution: this can become really fun as you unleash a reprise of your inner two-year old.)

Be kind and generous. The word “no” can still be thoughtful, kind, and sweet.“Gosh, love, I love everything about this event of yours, but I’m overbooked at the moment so I need to say no. I know how important RSVP’s are so I wanted to give you mine even though I won’t get to see your face this time.”  The word “no” can be exercised graciously and lovingly.

What can you say no to?

Why I say no to meeting people for coffee

If you struggle with balancing your time and wondering when and how to meet people for lunch or coffee, read on. Sometimes (and a lot of the time, actually) I have to say no–and here’s part of the reason why.

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Ever say yes to something and wish you hadn’t? Or get stuck in a situation where you’re not sure how to say no to something? Or better yet, get asked for money and you don’t know how to say no? I have a hard time saying no (an impossible time, sometimes, because I want to say yes to everything), so recently I said no to meeting someone for coffee and it was the right call. I had to use a phrase I rarely say (okay, now I say it more often):

“No, I won’t meet you for coffee.”

Those words were really hard to say. For some reason, saying no feels like an impossibility for me.

Usually I say no only if I can’t–if I’m on a plane or in another state, for instance. If I’ve maxed out my credit card cycle for the month, so I can’t donate for another two weeks. Things like that.

But is this a good behavior pattern to adopt? It’s certainly proved wonderful in my life–but I know there are times when saying no is prudent. When you need to say no because there are other priorities. When meeting for 5-6 various in-person interactions during the week totals as much as 20 hours per week, and 20 hours per week of transit, travel, follow-up and coordination time could be better spent writing a book or finishing projects for my clients–I have to prioritize. And while I love you; if I meet with you, I won’t write my book.

And that dang book won’t write itself.

(Trust me, I’ve tried that route).

But how do you say no? How do you know when not to meet with someone, or when donating or giving money is going to put you in more trouble than help someone else? Granted, I just raised $29,000 for charity and asked a LOT of people to help me out–so the world works on a big cycle of people saying yes. I’m not going to dispute that. And for every person that said yes, there were hundreds of people who said no–and that’s also absolutely fine. It’s the way the world works. So, when can I say no?

I talk a lot with people older than I am, and they mention that they only learned later in life how much they value their own quirks and life preferences. Being at home. Staying out late. Spending time with their friends. Read any end-of-life list and you won’t see someone say,

“Boy, I wish I had said yes to more appointments and meetings.”

Me? I love writing. I love reading. I absolutely adore being home, by myself, with my computer, rationalizing and thinking and mulling over ideas and pieces. Picture Tina Fey in 30 Rock delighting over organization. That’s me and books and my open screen made for all my words to spill onto.

It takes me time–a lot of time–to put these ideas together. I typically need uninterrupted space, for hours, to really sort things out and put them together and string words into phrases and meanings. On a lot of days I get up really early just to do this and I often stay up late or find time on Friday or Saturday night to write posts because I want and crave the space for my ideas.

So meeting daily for 10AM meetings or 7PM meetings is not ideal for me. (In fact, and more on this in another post, I try to schedule all of my meetings on what I call “Meeting Thursdays,” so I can enjoy most of my other days sans-meetings).

And I start to wonder how people with more demands on their time do it, because I’m not a big shot by any means (and never will be)–and yet I get a lot of requests for coffee, meetings, one-on-one events, and space on my calendar, as I’m certain so many working and busy people do. It’s more than I can handle, in fact, and I’ll have to say no to them if I want to get any work on my personal projects done.

I did the math, and I realized that if I were to meet with every person for coffee each week, I’d give up 10-20 hours a week of time, or 80 hours a month, and for someone who’s been saying she wants to write a book for several years now, I’ve got to stop and ask myself–

Is meeting for this coffee worth more to you than doing the writing you want to do?

And while yes, I would love to meet you for coffee, and I’m overjoyed at the prospect of spending time with so many lovely people, I know that in order to get the projects done that I want to get done, I sometimes have to say no.

I have to say no.

Same goes for subscriptions, memberships, and many other things. And I used to feel bad–sort of–about saying No. I felt like I ought to say yes, take the opportunity, do it. It might have some opportunity! I might be missing something! Classic FOMO.

How do you say no, kindly? There are two key phrases that really help–try these out:

For time:

“I wish I could join you. However, I need to carve out space for myself this week and I don’t have time to meet you.”

Shorter still:

“I can’t. I need to carve out space for myself this week.”

And for clients wanting the ubiquitous “pick your brain” option (see Laura Roeder’s excellent post on this)–

“If it’s a quick question, send it over and I’ll answer it quickly! If it’s a longer query, while I’d love to chat,  right now my lunch hours are reserved for clients. Here’s my current rate–let me know if you’d like to book a lunch session.”

And for money:

“It’s not in my budget.”

It’s your decision to say yes or no. And in a world with an abundance of yes, sometimes I need to select the “no” answer.

Need more help in this area? Marie Forleo has a list of go-to scripts that have helped me immensely. Enjoy!

With love, and a kind “no,” to preserve my sanity in the in-between times.

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